Customer services

At Arnold Clark Vehicle Management we’re committed to treating customers fairly and with integrity in everything that we do.

If this doesn’t happen for any reason, we’d like to know so we can resolve any issues quickly.


Who to contact

If you have a problem you can contact the Arnold Clark Customer Service department on 0141 648 1088.

Or you can use our online enquiry form.

When you get in touch, make sure you provide your contact details, vehicle registration number and any information that will help us to resolve the issue.

  • Arnold Clark
  • Customer Services Department
  • 454 Hillington Road
  • Glasgow
  • G52 4FH
  • Mon - Thurs: 8:30am - 8:00pm
  • Fri: 8:30am - 7:00pm
  • Sat: 9:00am - 5:00pm
  • Sun: 12:00pm - 5:00pm

Resolving your complaint

As soon as we receive your complaint, we will respond as quickly as possible. We aim to resolve all matters referred to us within five business days.

For more complex matters (e.g. an issue involving other parties) the process may take longer. However, regular updates will be provided and your advisor will let you know when to expect a resolution. A final written response will be issued within 8 weeks of when you first contacted us about the complaint.

As ACVM is a member of the British Vehicle Rental and Leasing Association (BVRLA) you are entitled to refer your complaint, within six months, to their conciliation service. You can find out more here.

If you are dissatisfied with the final outcome of a complaint about a regulated credit hire agreement, you may also refer the matter to the Financial Ombudsman Service to review. If you want the Financial Ombudsman Service to look into your complaint, you must usually contact them within six months of the date of any final response issued. You can write to them at:

  • The Financial Ombudsman Service,
  • Exchange Tower,
  • London,
  • E14 9SR

Alternatively you can telephone: 0300 123 9123. Further helpful information can be obtained from visiting their website.